Tue, Jan 5, 2021 2:41 AM
I have a prepaid card that wish to be extended. But unable to top up anymore. Pls help
a month ago
2 months ago
Hi @Meiquery, warmest welcome to GreenR Community! Just to check, when was the last time you topped-up? Do your SIM card still has a mobile network?
Last top up is definitely more than 6 months ago. Unable to check mobile network, as the SIM card in Malaysia, unable to retrieve back currently due to border close
It looks like your SIM card has expired already. You may confirm if your StarHub SIM card has indeed expired by sending a message to our Customer Support via Facebook Messenger by clicking the link below. Apologies for the inconvenience as I don't have access to your account details here.
When your prepaid card has expired, your number would unfortunately be not retreivable anymore. You will need to purchase a new number.
How can we improve?