Skip to main content

Sat, Sep 5, 2020 2:52 PM

Prepaid call barring

Hi, I am now in Malaysia and I can't make or receive any calls and SMS, and even top up. 

I found that the call barring is on and #330*1234# is not working, showing Call barring. Connection error or MMI is not valid. I don't know is it the cause to the problem. 

I need to make sure it is active once I reach in Singapore. I tried to register Starhub prepaid app but I can't even receive OTP. Please help me solve the problem. Thanks.





2.1K Messages


395 Points

2 months ago

Hi @cycy1201, sorry for the inconvenience caused. Have you tried to reboot your phone and insert your sim card to another handset to see if the issue persists? 

~ Carla



Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

Get Started

Get Started