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myching

Honored Commentator

 • 

10 Messages

Sun, Jun 17, 2018 9:00 PM

Prepaid balance gone after 3-day data plan expired

Hi there

 

I had about $30-40 left when I purchased a 3-Day 1GB plan to use in Malaysia (expiring 18th June, 9.28am).

 

To my surprise, I got a text from Starhub at 18th June @ 12.21 pm to say that I only have less than $0.21 in my main balance, but the Happy Prepaid app says that I have $10.91 left!

 

This doesn't sound right because I hardly went beyond the allocated 1GB.

Picture1.jpg

 

Can someone please assist?

Responses

Priya_R

Alumni (Retired)

 • 

1.3K Messages

2 years ago

Hi myching

 

Does reinstalling the Happy Prepaid App and installing it back help resolve the issue at all? If that doesn't help, do provide me your full name, NRIC, contact number and email address via Private Message so that I can assist you better. 

myching

Honored Commentator

 • 

10 Messages

2 years ago

Hello Priya, 

 

I haven't heard back from your team beyond the first reply. Can you help please?

Priya_R

Alumni (Retired)

 • 

1.3K Messages

2 years ago

Hi myching

 

Can you provide me your full name, NRIC/FIN number, contact number and email address via Private Message so that I can arrange for assistance? 

myching

Honored Commentator

 • 

10 Messages

2 years ago

I've already dropped you a PM since your first reply.

Josephine C

Genius

 • 

861 Messages

2 years ago

Hi myching, sorry for the inconvenience caused. Please send me a private message here instead, I will assist you. - Josephine

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