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Enigma

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1 Message

Mon, Sep 14, 2020 7:13 AM

Prepaid balance deducted by itself?

I extended my main wallet validity on July 13 2020 and received a SMS confirmation that my Main balance is $5.35. Subsequently, there are two more SMSes about my balance going below $5 and then $2. Currently, the balance is $0.30.

 

I definitely did not use the balance for anything else so not sure why/how this is happening. Will someone be able to help me track down the issue?

 

Thank you.

 

Responses

Carla_P

Moderator

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2.1K Messages

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395 Points

2 months ago

Hi @plsspamme, warmest welcome to GreenR Community! I'd be happy to assist you, however, I'm unable to access your account details here. With that being said, please contact my colleagues via Facebook by clicking the link below for further assistance. Thanks! 

~ Carla

 

 

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