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5 Messages

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5 Points

Thu, Jan 21, 2021 4:41 AM

Poor 4G network connectivity in Anchorvale Lane

There is no 4G mobile data connection available in and around Anchorvale Lane, my friend who is using M1 is having no issue at all for 4G mobile data. But in StarHub case I always have to switch back to 3G to get mobile data connection in my mobile phone.

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5 Messages

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5 Points

3 days ago

Just in-case anyone is facing the issue, kindly try out solution which worked for me.

From the StartHubPrepaid app, go to Setting->APN setting and follow the instruction from there to copy the APN value to mobile data network setting.

Usually it set to "shwap" but should be "shppd".

Carla_P

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1.4K Points

Thanks for sharing how your concern was resolved, @jkshan

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
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Carla_P

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a month ago

Hi @jkshan, sorry for the inconvenience this has caused. Just to check, are other StarHub mobile users also experiencing this issue in the area you've mentioned? Also, do you only experience this connectivity issue around Anchorvale Lane? 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

5 Messages

 • 

5 Points

Not sure on the other Starhub mobile users. But I always face this issue, Initially I though mobile issue, but again even after phone restart/reset data connectivity is not restored. Other locations seem ok.

I also noticed that, whenever I make any normal phone calls, the data jumps to 3G as well.

Carla_P

Moderator

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3.5K Messages

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1.4K Points

Did you try to insert your phone to a different device to see if the issue persists? 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

5 Messages

 • 

5 Points

Yes, I tried that, no issue..

Carla_P

Moderator

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3.5K Messages

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1.4K Points

Since you've mentioned rebooting didn't help, please send a message to our Customer Support via Facebook Messenger by clicking the link below so they could further assist you. Thanks.

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

5 Messages

 • 

5 Points

I could see there are couple thread here discussing the similar problem? Is there anything widely wrong around this region? Also, not sure why this is getting redirected to Facebook? Anyway I will reach out there as well.

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