U

2 Messages

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2 Points

Mon, Jul 12, 2021 1:42 AM

pepaid expired yesterday

I just found out my prepaid is not provisioned, i think it was expired yesterday.  I still have some money in the prepaid, so how can i get the refund or how can i get the numbers back?   

Responses

Carla_P

Moderator

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5.2K Messages

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3K Points

2 m ago

Hi @user_c7abf5, warmest welcome to GreenR Community! Unfortunately, when your StarHub Prepaid SIM Card has expired, your number would not retrievable anymore. Therefore, you will need to purchase a new SIM Card. You may confirm if your StarHub SIM card has indeed expired by sending a message to our Customer Support via Facebook Messenger by clicking the link below.

2 Messages

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2 Points

@Carla_P  i haven't received any  sms before expiration!   so what should i do ?

Carla_P

Moderator

 • 

5.2K Messages

 • 

3K Points

Please contact our Customer Support via Facebook Messenger to check if your SIM Card is expired already. Unfortunately, I'm unable to help you here as we don't have access to account details here in the Community. Thanks for understanding. 

~ Carla

 

 

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