Exasperating experience with Happy Prepaid
Had made two $10 top ups, once in Feb 2018 and another time in June 2018, to extend card validity. Top ups via my postpaid account were successful and charged accordingly and the app did show the new wallet balance.
Since the last top up in June, i have not used the prepaid card and when i used it again last week on 11 Sep, have realised that balance reduced from $26.40 to $6.89. Had to use the card urgently, hence activated a $5 data plan. Had $1.89 in card balance after that. Wrote in about the technical issue via the feedback channel in the app, but did not receive any reply till now (it has been a week).
Called 98500000 via my postpaid number, only to realise it can only be called from prepaid card number. Called the line again using my prepaid card, and after waiting for 10mins or so, finally got to speak to your customer care officer to tell her about my technical issue. She informed me that my card balance is now at $0.02! Does that mean that your service hotline is not toll-free after all and I had spent $1.87 just to call your service hotline to report the technical issue on your end?
Also, your officer promised to call back in an hour’s time (around 1.50pm or so). Till now, I have not received the return call with an explanation or solution. Now, can I know how else to get the missing credit back? This is the 3rd time I’m trying and i’m hoping to get a satisfactory reply from your side. Thank you.