U

2 Messages

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2 Points

Thu, Sep 2, 2021 1:02 PM

Cannot connect mobile data‏ ?.

Hello,

I am Starhub prepaid user, I have an issue that I cannot connect to the internet using mobile data since yesterday night.
Last night I went to an indoor place that have no signal at all,
so I try to search for operator, registered to Starhub.
Since then, I cannot use mobile data anymore. Wifi still works.
 
I have tried to redownload and reinstall the configurations, still cannot work.
 
I have tried to insert my sim card to another phone,
and it still cannot use the mobile data, so I doubt is my phone issue.
 
My phone model is Samsung Galaxy S Duos (or S7562).
thanks
jackyjoy
Carla_P

Moderator

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5.5K Messages

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3.2K Points

2 m ago

Hi @user_dbfa44, warmest welcome to GreenR Community! Just to check, are you currently overseas? Have you tried to reboot your phone? Also, please ensure your APN settings is "shppd"

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