U

4 Messages

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3 Points

Mon, Aug 30, 2021 4:29 AM

Can not verify my prepaid number for online recharge.

Hello,

I am not able to recharge my number < removed private information >.  can you help me with that. 

I am not able to verify my number .

4 Messages

 • 

3 Points

2 m ago

Hello, i am not able to verify my number < removed private information >. is there a way i can do that ?

this number is connected to my banking.

Note: This comment was created from a merged conversation originally titled My number < removed private information > is not working
Carla_P

Moderator

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5.5K Messages

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3.2K Points

2 m ago

Hi @user_c6533e, sorry for the inconvenience this has caused. Are you encountering a problem topping up your prepaid number via StarHub Prepaid App and also the website? 

I would also like to apologize that I had to remove your mobile number that you posted here as this is a public forum for your security. 

(edited)

4 Messages

 • 

3 Points

2 m ago

yes. I am having an issue and can you help me to top up the number?

my bank transactions have stopped due to that.

Carla_P

Moderator

 • 

5.5K Messages

 • 

3.2K Points

Let me just clarify, if you have a mobile signal? Also, when was the last time you topped up? 

~ Carla

 

 

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