U

2 Messages

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2 Points

Tue, Jul 20, 2021 2:13 PM

What is temporary number when i convert prepaid to postpaid?

I want to convert my prepaid to postpaid but it says some sort of temporary number will be issued when I convert from prepaid to postpaid. How does this temporary no. thing work. Is there an FAQ section which answers all the basic questions or can the team provide more details?

Responses

Carla_P

Moderator

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5.2K Messages

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3K Points

2 m ago

Hi @user_130534, a temporary StarHub number will be given to be used while your number is being ported over. This will enable you to make calls/SMS/MMS on your new temporary StarHub number. 

2 Messages

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2 Points

@Carla_P 

Thank you Carla for sharing this details. So will I be receiving a new Sim Card with the temporary no. while my no. is being ported? How long does it take to port to the postpaid plan and will i again receive a new Sim Card when the porting has been completed successfully?

Carla_P

Moderator

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5.2K Messages

 • 

3K Points

You will receive a sim card with the temporary number. And yes, you will also receive a new sim card for the successful porting. The number port request is 1 working day, however, this is subject to the volume of requests received for the day.

~ Carla

 

 

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