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2 Messages

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2 Points

Sat, Sep 26, 2020 6:07 AM

Want to terminate post-paid account but account doesn't exist?

I am terminating a post-paid account on another's behalf, but I am unable to because this account does not seem to exist. 

 

Called 1633 from my own phone and when directed to input the post-paid account's number or their NRIC, I am informed the details are invalid. I don't know how I can reach an operator.

 

The account owner has also visited Starhub outlets and asked about this number, but the staff said that it "does not exist" and are unable to do anything about that number... I am not sure of other details in that visit.

 

Recently on 4th September we received a bill from this account even though the number has not been used for almost a year.

 

The situation around this very strange and even how this contract was made in the first place is foggy to me, so I am not sure how to continue on with this. Can I have some advice on what I should do next? Who should I contact that can help look into who is using the account and why there are no results on this number?

 

Thanks in advance.

Responses

Accepted Solution

Carla_P

Moderator

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2K Messages

 • 

342 Points

a month ago

Hi @PennyBee, unfortunately, I am unable to help you with your concern as I don't have access to check any account details here in the Community. May I trouble you to please reach out to my colleagues via Facebook Messenger by clicking the link below so they could further assist you. Apologies for the inconvenience caused. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

2 Messages

 • 

2 Points

Hi Carla_P,

 

thank you for replying, I have figured out the situation after contacting the right starhub services. The number "did not exist" because it was under a business account's name,  not the account holder's name. The problem overall has been explained and solved for me.

Carla_P

Moderator

 • 

2K Messages

 • 

342 Points

That's good that your concern has been resolved. Thanks for updating us here, @PennyBee

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

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