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Valued Commentator

 • 

2 Messages

Mon, Jan 28, 2019 9:00 PM

Waiver of incoming overseas bill shock

Responses

Valued Commentator

 • 

2 Messages

2 years ago

Hi There ,

 

I was shocked to receive my bill because I had taken so many precautions prior to travelling abroad . I had switched off my data roaming and used airport wifi . 

 

I had been charged for INCOMING calls when I was at a stopover in Abu Dhabi both to and from UK . The calls originated from UK and was through FaceTime as well as a Tesco calling card . I do not understand how come I am charged for it when I was using wifi the whole time and my Data Roaming was completely switched off . Also , the calls were made through FaceTime and a calling card .

 

 

Please kindly look into this matter .

debbiefa

Community Manager

 • 

842 Messages

2 years ago

Hi Abigail545, let us check on this. Please PM us with your full name and hub ID/email address for assistance via https://bit.ly/2S5w5qq  



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