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1 Message

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1 Point

Sun, Nov 29, 2020 2:55 PM

Text messages

Hi anyone encounter difficulty in receiving text messages ie sms to android samsung note 10 plus? I have called the hotline 3x and was asked to key in the dial hash 35*123*16 hash. Then still cant receive text messages/otp from banks. Tried it on another phone. Still cant.

Went to send samsung note 10 plus to service and they confirmed phone working perfectly. Reset phone to factory modr. Then rushed down to starhub service centre to change sim card. Managed to receive message for 10 mins and then cant again.

Why is this so? Frustuated as cant do a lot of online login or transactions as no otp can be received.

Regards

Theresa

Responses

Carla_P

Moderator

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3.2K Messages

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1.2K Points

2 months ago

Hi @Natmum, sorry for the inconvenience caused. Please ensure you have the correct phone settings. Please refer here for the phone settings configuration

~ Carla

 

 

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