Thu, Mar 29, 2018 12:00 AM
Hi, I would like to temporary suspend my mobile line for a few months. Please kindly let me know how to proceed. Thank you.
2 years ago
For Mobile service the max period is 6 months.
Upon reaching 6 months, you need to re-activate the services first.
To continue to have another Temporary Suspension period, then repeat the same.
Each months subscription will be $5.35 inclusive of 7% gst.
The final bill will be sent on after the service is re-activated, meaning accumulated.
There is no monthly subscribed plan subscription during this period.
The mobile contract will be suspended during this period.
When the service resumed, the contract expiry will extend for the period while on suspension.
For example if this suspension is 6 months, then the contract expiry date will extend further 6 months.
Do note that there will be no network service available during these period on Temporary Suspension.
Meaning no calls, sms, mobile data, including OTP, calls divert, etc.
In short, the mobile line number is cut-off totally.
You can make this request thru forum staff via PM (private message) for communication.
Should you require any assistance;
Do PM (private message) forum staff Amy_Law to assist you on this matter.
Or to the forum staff that reply here, by clicking on the staff's post: Send a private message.
Click on this link; >> Send private message to Amy_Law
Please submit and provide with the following information;
Registered subscriber Name, NRIC/FIN number, contact, email.
How to send a PM (Private Message) on StarHub Community?
i am not starhub staff &or related to.
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