I have 2 mobile phone lines and 1 was used by my son. He doesn't use it much anymore and decided to cancel the line. Called to cancel and was told there will be xxx charges to terminate the line as it was still under the contract period. Decided to procced ahead with it. But my son wanted to keep the line, so called up within 1 hour and ask not to terminate the line. Took Starhub more than a week to reconnect the line, which pissed him off and he decided to port the number over to another telco.
And I was slapped with an additional charge of 700+ on top of the XXX amount agreed upon and also reconnection charges, for breaking the contract for the reconnected line which was not under any contract in the first place. Called starhub customer service and was told will get back to me within a few days. No reply for a week. Wrote to starhub, got a reply that their customer service will get back to me. Been almost another week now. Terrbile service and very poor efficiency. So am I supposed to let Starhub charge me at will and I have to pay up while they slowly take their time to sort it out. This incident really leaves a very bad impression of Starhub on me. I have been stonewalled and have no recourse.