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1 Message

Tue, Aug 1, 2017 11:00 PM

Service Resumption


Will you be able to do a service resumption on my phone? I've paid my outstanding bills yesterday via iBanking but it's still not resuming. I can send the iBanking statement if a document is needed.






Grand Guru


4.4K Messages

3 years ago

Normal it may takes 1 - 2 working days to be updated to your profile.

You can login to My Starhub App or Account using your Hub iD.

Do check if the OS payment is clear or not.

If it is clear, you can contact HOTline 1633 CS to activate & resumed your services.


Alternately you can write to forum staff to assist you.

If it is not clear, do provide some proof of payment.


Do PM (private message) forum staff to look into your case on this matter.

On top right next to your name click on the Icon and select the Message icon.

As in email format, select >> Compose New Message

In the *Send to; forum staff >>  Amy_Law, Jolene_L     [Note: Do input exactly or copy & paste.]

Please submit and provide with the following information;

Registered subscriber Name, NRIC/FIN number, contact, email.


How to send a PM (Private Message) on StarHub Community?




i am not starhub staff &or related to.

Senior Consultant


108 Messages

3 years ago

Hi Nshmmn, do call in to 1637 billing hotline. if service resumption
going fine, line should be up in 2hrs time.

But do ensure u reboot your phone to have connection back.

Alumni (Retired)


841 Messages

3 years ago

Hi @Nshmmn, should you still require any assistance, please PM me the subscribers details along with a screenshot of the bill payment. I'll get the billing team to assist. - Sofia


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