I've been a long time customer of Starhub for more than 10 years.
My main mobile subscription (xxxx 0249) contract was expired sometime in January 2013.
I always received discount vouchers from Starhub when any of my mobile subscription is going to expire.
It is almost four months now, and I've yet to receive any re-contract discount voucher from Starhub.
I emailed twice to Starhub requesting for any complimenatry vouchers, and this is what they replied.
"Thank you for your e-mail.
We wish to share that StarHub’s recontract voucher is offered depending on the different promotions that we have from time to time. As previously shared, customers who are eligible for our promotion will be notified via channels such as SMS, email or direct mail. In the meantime, please do keep a lookout for our upcoming promotions.
Alternatively, you may wish to refer to our exclusive Online Shop deals at http://www.starhub.com/shoponline/bestdeal.html?t=mobile or check out this weekend's local newspapers for current handset promotions.
Should you have any further queries on mobile services, please e-mail us at this address or fax in to (+65) 6720 5000. We will be glad to assist you."
Is this how Starhub value their customers, especially when I also a Hubber. As a Hubber member, If I'm not eligible for the so-called time to time promotion, then what's the purpose of being a Hubber member?
Any new subscriber can also view Online Shop or checkout weekend local newspapers for latest offer, so what is the difference between me and them? Really sad knowing that this is how Starhub treating us, Hubber.