jloh96's profile

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1 Message

Mon, Jun 1, 2020 7:00 PM

Recontract Issue

I am writing in to feedback. I recontract my mobile yesterday at ard 3pm. Today i check that I am left with 17mins of my monthly  talk time. This is impossible. At what time was it taken into account for the recontract?Also, the sms exceeded. Why? Please reply asap.

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Carla_P

Moderator

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4.2K Messages

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2.1K Points

1 y ago

Hi @jloh96, welcome to Greenr Community. I'd love to help you with your concern, however, we need to refer you to our Customer Care Support Team on Facebook or Twitter to further assist you as this will require us to check your account details. Apologies, since we don't have access to your account details here on the Community. 

 

~ Carla

 

 

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