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Respected Commentator

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4 Messages

Thu, Nov 24, 2016 3:00 AM

Pro rated data ?

Hi,

 

Back in Aug, I've signed up for a contract 4G4 plan with 3GB data VAS hence total 7GB data bundle (Plan A). I've also signed up for a shareplus plan which gives me 1GB data free (Plan B).

 

However, yesterday, I've switched out the shareplus plan for a 4G3 SIM only plan with 3GB VAS (New Plan B).

 

However I've realised from My StarHub app that the data bundle of my main line, Plan A, has been pro rated to 5GB. Kindly advise why is the data bundle on Plan A pro rated when the changes are done on Plan B? I understand that New Plan B is prorated, however, why is Plan A also affected?

 

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Thanks and appreciate your kind assistance.

Responses

eric3743

Grand Guru

 • 

4.4K Messages

4 years ago

Hi  @Claire12345

 

Do write to this forum staff to check on your case.

 

Please do submit your request and include subscriber details to, 

PM @Jolene_L  or  Santosh Rai  to assist and look into your case on this matter.

 

How to send a PM (Private Message) on StarHub Community?

 

 

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I am not Starhub staff &or related to.

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