Porting from prepaid to postpaid took 18 days and still counting
I have opt to port-in my Starhub prepaid number to Starhub postpaid number by signing up new mobile line online. I received the postpaid SIM on 1 Aug and activate the card immediately. However, until 5 Aug, the porting of number did not take place, and until today it is still not ported.
I sent messages on Twitter, facebook, called 1633 and emails for seveal time, and every time I get the same response: your number porting is successful, as it is shown in our system. However, I also told them the prepaid SIM card is still working, and calling from the postpaid SIM card is always showing the temporary number. Besides, in My Starhub App the temporary postpaid number is still showing.
Everytime the response from email team is the same : the relevant team is handling the case and we appreciate your patience.
I am sincerely losing out my patience given that I have activated the postpaid card for almost a month while I am not able to use my number. I have to hold on to my prepaid SIM card while the postpaid plan is charging.