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2 Messages
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2 Points
Fri, Nov 20, 2020 1:38 PM
Ported mobile number from Singtel 2 days ago - and now will not receive OTP from a specific bank (HSBC SG)
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Moderator
2.7K Messages
763 Points
11 days ago
Hi @AJ111, warmest welcome to GreenR Community. Are you only unable to receive OTP SMS? You're able to receive other SMS? Please try to reboot your phone and insert your SIM card in another device to see if the issue persists.
Hi, the issue was finally solved after 3 days after the port. Looks like some of the porting wasn’t completed properly. Now all done. Thanks
That's good to hear. Have a nice day, @AJ111.
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Carla_P
Moderator
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2.7K Messages
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763 Points
11 days ago
Hi @AJ111, warmest welcome to GreenR Community. Are you only unable to receive OTP SMS? You're able to receive other SMS? Please try to reboot your phone and insert your SIM card in another device to see if the issue persists.
~ Carla
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