U

4 Messages

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4 Points

Tue, Aug 31, 2021 12:44 AM

Poor network connection in Punggol

Hi,

Since last week (23rd August 2021), I have experienced slow or no network connection on my phone.

Please see below observations and do recommend resolution.

1. Phone call service works well if changed network to 2G/3G instead of 4G/5G.

2. The same phone works perfect when at places other than the building.

3. Even if there is network connection in the same building, it will only be in 3G.

4. WIFI in the same location from Starhub works well.

5. Different phone and different number from Starhub are experiencing the same behaviour.

Thanks.

Mj

189 Messages

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187 Points

2 m ago

You can use wifi calling in the meantime, you know how to turn it on, right?

4 Messages

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4 Points

@Xillvion 

Thank you, I don't prefer using WIFI calling since won't be switching it on all the time.

Carla_P

Moderator

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5.4K Messages

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3.2K Points

2 m ago

Hi @user_9a8fe2, I'm sorry to hear that you're experiencing poor mobile network connection in Punggol. As you've mentioned that other StarHub mobile users are also experiencing the same, please contact our Customer Support via Facebook Messenger by clicking the link below for further assistance. Thank you. 

4 Messages

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4 Points

@Carla_P  Thank you for your reply.

Could Starhub contact me instead?

I don't use Facebook.

Carla_P

Moderator

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5.4K Messages

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3.2K Points

In this case, kindly fill out this online form to report your concern. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

4 Messages

 • 

4 Points

@Carla_P 

Thank you, please provide the link to online form.

Carla_P

Moderator

 • 

5.4K Messages

 • 

3.2K Points

The link has been provided above just click the term "online form" then it will redirect you to the form. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

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