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1 Message


1 Point

Fri, Nov 20, 2020 11:28 AM

Number failed to port over

Hi Starhub personnel,

Recently i tried to port my number from singtel postpaid to starhub postpaid and i got a SMS stating that porting unsuccessful.

so i went to singtel today to check with them, they checked and said there is no issue with the number.

What should i do?

Thank you,

Kind Regards,






2.7K Messages


763 Points

11 days ago

Hi @tackey, warmest welcome to GreenR Community. We are extremely sorry for the inconvenience caused. Unfortunately, I am unable to provide you with further details behind the failed number port over since I don't have access to your account details here. With that being said, may I ask you to please send a message to our Customer Care Support Team via Facebook Messenger to further assist you? Thanks. 

~ Carla



Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
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