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3 Messages

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2 Points

Sat, Oct 17, 2020 4:35 AM

NTUC Union member recontract

Hi Starhub, yesterday i pre-ordered iphone 12 pro with $95 mobile+ plan, applying the CIS promo code for NTUC Union member. But it did not deduct the monthly fee by 20%. May i know if it would be adjusted? Because i do have a NTUC Union membership and i have attached the photo of my membership when pre-ordering.

Responses

Accepted Solution

Carla_P

Moderator

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1.9K Messages

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262 Points

21 hours ago

Hi @Jeffzteo, it will be automatically applied to your monthly bill. If by any chance you don't get the discount, we highly suggest that you immediately contact us so that we can amend it. Thank you. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
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3 Messages

 • 

2 Points

Hi Carla, thank you for the reply. But in my contract, it only reflects that I am a NTUC Union member but it does not indicate the CIS discount unlike previous Starhub contracts that have indicated those discounts clearly. Therefore, I seek for your clarification if the discount would still be automatically applied as I am having issue with the contract.

Carla_P

Moderator

 • 

1.9K Messages

 • 

262 Points

In this case, since I am unable to check your account details here in the Community. May I trouble you to please get in touch with my colleagues via Facebook Messenger by clicking the link below to confirm your contract specific question? Apologies for the inconvenience caused. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

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