1 Message


1 Point

Wed, Jan 13, 2021 4:46 AM

Not able to receive SMS and OTP

Hi Starhub helpdesk,

Suddenly these few days, I am not able to receive the sms and OTP messages.

How to resolve ?

I have did a reset but this does not help.




5.8K Messages


3.5K Points

1 y ago

Hi @briansoo, I'm sorry to hear that you're having issues receiving SMS and OTP. Please try to dial this shortcode #35*Password*16#SEND to cancel barring of incoming SMS. The default password is 1234. Moreover, please ensure your APN settings is set to "shwap." And don't forget to reboot your phone. 

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