U

2 Messages

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2 Points

Tue, Jan 11, 2022 9:27 AM

NEW 5G SIM CARD ACTIVATION

I just received new 5g sim card in this morning. I tried to activate it so many times but still can't activate it. How to activate it?

Carla_P

Moderator

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6.1K Messages

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3.8K Points

17日前

Hi @, is this a new mobile line or you ported your existing mobile number to us? Or recontracted your existing mobile line or requested a 5G SIM card replacement?

2 Messages

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2 Points

17日前

Recontract existing mobile line with 5G plan. Previously my plan was sim only plan with 4G.

Carla_P

Moderator

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6.1K Messages

 • 

3.8K Points

If you have recontracted your existing mobile line or requested for a 5G SIM card replacement, simply log on to My StarHub App and select “Activate your SIM card”. The SIM activation may take up to 1 hour and any active SIM card on your device will be disabled upon proceeding with the setup. You will require data connection during the setup and you may experience intermittent connection during this time. You will receive an SMS notification in an hour’s time to inform you that your new SIM card is successfully activated. When your new SIM card is activated, simply insert your new SIM card into our device and you’re good to go.

 

~ Carla

 

 

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