2 Messages


2 Points

Thu, May 27, 2021 7:27 AM

Mobile plan terminated and request a refund of deposit

I've terminated my mobile plan last week and paid my last outstanding bill. 

Please indicate the procedure to initial deposit refunding (S$800 for foreigner), thanks





4.9K Messages


2.7K Points

2 m ago

Hi @user_51a094, we're sorry to hear that you've terminated your service with us. Let me just share that upon the termination of the service, a final bill will be generated in 1-2 billing cycles after termination. The final bill will indicate the pro-rated billing adjustments, and in case you have a credit balance, you will see a negative amount in the final bill. Moreover, you will receive the remainder of the credit after offsetting any outstanding payment due to your NRIC/FIN. Once the account is inactive for 2 months, StarHub will automatically refund the credit via cheque for a credit balance greater than $5. 

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