Mobile Fusion Pte Ltd - Unknown BOB Services 32
I have been billed first time in Jun for $60. Called customer care had checked that it was a kind of premium content service and asked me if I had received any messages or any confirmation on subscription. There wasn't any and she told me that this will be waived for the first time occurrence and she could help be bar the premium services completely. She said that the waiver will be reflected in my next bill which is July's.
The July bill just came and a new charge of $40 is reflected by the same description! Why did the customer care bar the services and still bill me on barred services? I have no means to cancel any subscription this Mobile Fusion has claimed and there is no point of contact. Why is Starhub collecting on their behalf not able to terminate the service? It's not making sense. Can I get some assistance here asap because my billing is on GIRO? This makes the billing look very unreliable and I would have to terminate the prompt bill arrangement if Starhub fails to execute what was promised and leave customers vulnerable to such scams. It has been a confidence hit on your services already.