Valued Commentator
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2 Messages
How do I change my recurring credit card details?
My current card that is in my starhub app has expired. How do I change the details to another card that I own? I looked around and only found the form to cancel or apply for recurring credit card payment. Do I cancel before I apply with my new card?
Responses
Accepted Solution
Amy_Law
Alumni (Retired)
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3.3K Messages
2 years ago
Hi Dawnyw
Simply apply again with the form and it'll "overwrite" your existing payment mode
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Official Solution
Howard Toh
Administrator
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1.3K Messages
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15 Points
8 months ago
@leopardy26
Awesome. Here's how to do it
Once you have launched and logged in to My StarHub App (MSA):
Hope this helps!
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Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub :)
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Dawnyw
Valued Commentator
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2 Messages
2 years ago
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StarHub
Customer Service
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397 Messages
2 years ago
Hi Dawnyw,
You're most welcomed.
Have a nice day!
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rennnt
Esteemed Contributor
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21 Messages
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1 Point
2 years ago
Hi StarHub,
Is this form still the most current? Thanks.
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Jere_Lim
Community Manager
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1.1K Messages
2 years ago
Hi rennnt, Let us know if you are referring to the form stated in the website https://www.starhub.com/content/dam/starhub/2019/personal/support/billing-and-payment/paying-bills/recurring-credit-card-form.pdf
If my post answers your question, please click on the "Accept as Solution" button!
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rennnt
Esteemed Contributor
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21 Messages
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1 Point
2 years ago
Hi,
Is it still possible to return the form via rccform@starhub.com?
Thanks.
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Lyn L
Community Manager
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643 Messages
2 years ago
Please complete and return the form to us using the
postage-paid mailer included with the form or fax to 6721 5051.
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Howard Toh
Administrator
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1.3K Messages
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15 Points
8 months ago
Hi @leopardy26
This can be easily done on My StarHub App. Have you downloaded it yet?
You can view your usage, bills, change plan, add/remove value-added services, change billing address, update credit card information and more!
If you've already downloaded and need to know where exactly to do it, please let us kno!
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Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub :)
For account related matter, please seek help from our Customer Service team via Facebook Messenger
For urgent matters regarding the safety of our members or the security of the platform, please email us at community@starhub.com
Have a good idea? Tell us at our Ideas Exchange!
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leopardy26
Trusted Commentator
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7 Messages
8 months ago
Hi
Can you send me the link to the form to change my recurring credt card details?
thank you.
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leopardy26
Trusted Commentator
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7 Messages
8 months ago
I have the Starhub app. Please let me know how to change the cc details.
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leopardy26
Trusted Commentator
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7 Messages
8 months ago
Is there a $1 authorization charge for changing the credit card?
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Howard Toh
Administrator
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1.3K Messages
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15 Points
8 months ago
@leopardy26
This is temporary and will be reversed. This is a standard method used by companies to check if a credit card is valid. You don't have to pay for it.
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Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub :)
For account related matter, please seek help from our Customer Service team via Facebook Messenger
For urgent matters regarding the safety of our members or the security of the platform, please email us at community@starhub.com
Have a good idea? Tell us at our Ideas Exchange!
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