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New Commentator

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1 Message

Wed, Jan 9, 2019 3:00 AM

Higher Chargers for exciding 018 facilites ( 62.62 for 72 mins exceed my 700mins)

Dear Starhub,

 

Wish to highlight my issue, I am no happy for this charges due to two things as stated below.

1. We use 018 facilites to call overseaes instead of buying cards but when exceeding the plan minutes, the charges is too high per minute.

2. No system to monitor 018 outgoing mins separatly under our My starhub App.

3. Contact customer care officer tooks me 45 mins to an hour.

 

Kindly review and feed back to me, thanks.  

Responses

simonN

Community Manager

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880 Messages

2 years ago

Please PM us your subscriber name and mobile number >> HERE << we’ll arrange for assistance. 

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