High billing charges due to accidental data roaming
I've recently checked my mobile bill and got a shock when I saw that it has amounted to about $500-$600 a month when the usual is only $200 due to data roaming charges.
This particular phone line is in used by my husband whom is working in Malaysia and had accidentally turned on data roaming on his phone. Granted it was his own fault for accidentally turning on the data roaming option, the usage was unnecessary as he has his own Malaysian phone plan and house wifi .
I'm rather appalled that there's no maximum cap that Starhub applies to situation like this. As the bills were auto deducted from his account, he only noticed it after 2 billing cycles.
I've called your billing department about this issue, and had only been offered a $50 waiver, which is paltry in comparison to the size of the bills.
We have been using Starhub’s suite of services from internet to television, and I hope that some leniency can be allowed in this accidental incident.