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Sun, Sep 20, 2020 6:43 PM

HELP! I GOT BILLED FOR UNUSED SERVICES AFTER MY CONTRACT ENDED!!

I was still in the middle of my contract when I was going to be moving out of Singapore so I talked with TWO StarHub representatives both of whom assured me that when my contract ended the billing would stop. I happened to check the status of my old account in Singapore and I saw that I have been continued to be billed, 6 months after the contract has ended! This has amounted to over hundreds of dollars.  I need to request a refund immediately as I need those funds. Please help me as soon as possible!!

Responses

Carla_P

Moderator

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1.9K Messages

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268 Points

a month ago

Hi @snowy345, sorry for the inconvenience this has caused you. Unfortunately, I'm unable to help you with your concern as I don't have access to your account details here in the Community. Can I trouble you to please reach out to my colleagues via Facebook by clicking the link below to further assist you. Apologies since we've stopped processing account-related concerns here. 

~ Carla

 

 

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