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Valued Commentator


2 Messages

Thu, Oct 17, 2019 4:00 PM

GIRO does not work

Hi Starhub,

I have set up GIRO successfully on my Starhub account. I am able to see the GIRO icon under selected payment methods on my Starhub account in the mobile app however Starhub is not deducting funds from my Bank account.

There is no alerts or notification of failures.

Can you help??



Customer Service


397 Messages

a year ago

Hi chernjie, thanks for reaching out to us. As this requires us to refer to your account details, please direct your query over to Facebook messenger ( or Twitter Direct Message ( so that we can log a case for you and respond to you there. -- Haidee


Valued Advocate


83 Messages


5 Points

a year ago

Hi Chernjie,

This requires contacting starhub for account related matters.

But however , the date of deduction will tell you on your bill when your Giro is being charged.


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