U

2 Messages

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2 Points

Tue, May 25, 2021 3:09 PM

Deposit refund

Deposit Refund

Hi Starhub, I have port in my mobile line to other service provider since april 2021. May I know when can I get back my deposit? My contract ended 31 march 2021. Please I help.

Responses

Carla_P

Moderator

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4.9K Messages

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2.6K Points

2 m ago

Hi @user_9dafd6, we're sorry to hear that you've terminated your mobile service with us. Just to check, have you received your final bill already? Usually, once a customer receives the final bill and has a credit balance, we use the credit balance to offset any outstanding payment due to his/her NRIC/FIN. Then the remaining will be refunded. You may contact our Customer Support via Facebook Messenger by clicking the link below so they could escalate your refund request. Thanks. 

(edited)

2 Messages

 • 

2 Points

2 m ago

Please check when can i get my deposit amount 

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