Data Upsize VAS (1GB) Promotion turns into chargeable service
I just discovered on my mobile bill that Starhub is charging me for "Data Upsize VAS (1GB)" $8 per month on two of my services I have with them. I never use my data allowance so I think I never requested this.
Going back to my initial contract and bills I noticed that this was included for the first 3 months as a FREE promotion for I think new HomeHub customers. After the 3 months promotion Starhub just turned this into a chargeable item.
I think this is very sneaky behaviour and yes of course there will be some fine print somewhere in the 15 pages of T&Cs I signed that will tell me that this will happen but I didn't read it.
I would have thought that at a minimum an SMS or email could have been sent by Starhub alerting that the free promotion period for this VAS is over and it's going to be chargeable if I not cancel it.
So for anybody signing up with Starhub and getting FREE promotional services make sure you cancel!