Data exceeded - seeking waiver
My mum has been using her phone line for years and this is the first time I received a shock on the mobile bill. It turns out she has exceeded her data usage by 22gb and this resulted in an additional charge of $222+. I've called in requesting for waiver but was only offered a $100 waiver at max. While I understand this was our fault, it was totally unintentional and my mum is 70 years old. She mainly uses her phone at home only and we only just realised that somehow her phone had been disconnected from the WiFi. I would like to seek a higher amount of waiver out of goodwill as this covid period has been hard on us and i hope starhub can understand that this was genuinely an unintentional mistake and help us with the bill. I also asked if there could be a way to shut off any data usage once the entitled 30gb has been fully utilised but starhub shared that they do not have such a function. To prevent such a thing from happening again, I have also activated the data alert to my mobile number instead for my mum's line.