Data burst in a single night :'(
Hi, my data burst during a single night due to WIFI accidentally turned off and IPTV is running about 4hrs. By the next morning I realized it has already reached the maximum $220/mth cap. I only realized the StarHub app could only send warning notifications but there is no way to set a limit for data usage to auto cut. I would have responded to the first warning SMS when I had reached 80% data usage but by the time I woke up it's already too late. In total exceeded around 25gb of data.
This is my 1st time in 20 years with StarHub that I exceeded grossly due to my lapse and I called in StarHub to ask for a waiver or any other arrangements that seemed workable. Options were as below but the only option during that call was to try and appeal for a waiver.
1) Can I transfer data from my other line?
2) Can I cut 25gb on my next cycle as I am on 35gb plan?
3) Can I opt to pay for an additional one month subscription at $25 instead?
4) Can I extend my contract let's say for another year if granted a full waiver?
As of current, I am granted a 50% waiver that still amount to $119 (which I considered still quite high amount to pay) when I actually hope any of the above 4 options would be a rather ideal solution that we could work out as a goodwill.
I do really hope that StarHub could take into consideration to my other alternatives above as I can assure that this is a one off situation and my 1st time appealing on such lapse on my end. Lastly, I hope future improvements on the StarHub app would allow users to actually set data limit rather than turning on warning notifications only.