Customer Service Lapse?
I had called Starhub on the 18th November to enquire about the downgrade of my mobile plan. I had asked and the CSO had reaffirmed me twice that I did not have to pay a cent for the downgrade. Hence I proceeded to purchase an iPhone in replacement of my water damaged Blackberry.
A week later I received a call telling me that I have to pay $30+ for the termination of my Blackberry service and I obliged though I wasn't very happy about it.
The following week (26/11/12) I received yet another call telling me I have to pay $250 for the downgrade of my mobile line. I politely told the CSO over the line I am not going to pay and had requested for her manager to return a call. Till present I am still waiting for that call.
I have been a Starhub mobile user for the past 12 years and this is the first time I am having such a huge service issue. My point, is the information lapse due to a system error or a human error? Has anyone experienced a similar issue or would be able to tell me how I can get to someone whom can actually do something about this?