U

1 Message

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1 Point

Mon, Jul 26, 2021 3:28 AM

Change of Postpaid number

2 to 3 weeks back, I have called starhub to request for change of HP number to a specific number. I was told that within 3 to 5 working days i would be receiving a call to keep me posted. After 2 weeks plus, i have yet to receive any call. When i called in this morning again, i was informed that my request has been rejected yet no one called to inform and follow up.... Now that i called in, i am expected to wait for few days again. May i know if this is the service that you are providing to your customer????

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Carla_P

Moderator

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5.2K Messages

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3K Points

2 m ago

Hi @user_3e7ddd, we are genuinely sorry that we have not met your service expectations. We understand that you are frustrated about the delay in your change number request. Please know it's not our intention to make things difficult for you. 

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