Toulouse's profile

Esteemed Commentator

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5 Messages

Fri, Jun 26, 2020 9:00 AM

Change of billing address

Hi, I tried to change my billing address online. After entering my postal code (it's a landed property), the system erroneously adds the word "Block" before the house number, and "Building" before the street name. 

 

Furthermore, after clicking 'Next', I get a popup saying "Please select new address". I click OK but unable to go to the next step. I've tried on both Chrome and Mozilla. Same problem. Please help.

Responses

Carla_P

Moderator

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5.2K Messages

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3K Points

1 y ago

Hi @Toulouse, have you tried to change your billing address on My StarHub App? Here's a step-by-step guide to do the process < https://community.starhub.com/t5/General/How-to-change-your-billing-address-on-My-StarHub-App/ta-p/179955 >

 

Esteemed Commentator

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5 Messages

1 y ago

Thanks Carla for the instructions. I managed to update the address using the App. However, my address is now showing as "Block" before the house number, and "Building" before the street name. This is incorrect. 

Carla_P

Moderator

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5.2K Messages

 • 

3K Points

1 y ago

With that being said, please send a message to my colleagues on Facebook or Twitter to correct your billing address. Apologies since we don't have access to check your account here on the Community. 

 

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