Caller ID waiver
I am inquiring on my mum's behalf, would like to check on the eligibility of the 6mths caller ID waiver which was promised over the phone to be included during recontract (customer officer was Pushpa). But when we went to recontract, we were told that the caller ID waiver does not exist in their account and have to call in to request again. We were all disappointed when we travelled all the way to Tampines main branch and only got to know this, when I have already confirmed thrice with your customer officers before.
Could I check why is it not done as promised?