Skip to main content
C

1 Message

 • 

1 Point

Sat, Sep 26, 2020 1:34 PM

Billing

Hi I was charged a termination fees as I didn't pay my bills for 2 months but as I was about to, termination fees was applied and I wasn't even informed in advance. I've always paid my bills on time before this. Is there anyway to have this waived?

Responses

Carla_P

Moderator

 • 

2K Messages

 • 

342 Points

a month ago

Hi @charlottee123, warmest welcome to GreenR Community! I'd be glad to assist you, however, sadly, I don't have the authority to waive fees here in the Community. In that case, I highly recommend that you reach out to my colleagues via Facebook Messenger by clicking the link below to further assist you. Thank you. 

~ Carla

 

 

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

Get Started

Get Started