VIKZZ's profile
VIKZZ
Giver
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Esteemed Commentator

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7 Messages

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2 Points

Sat, Oct 17, 2020 2:23 AM

Basic Sms Otp service does not work

Have to restart phone everytime to receive otp for financial transaction. Extremely frustrating. Tried the sum on different phone but same issue. My wife is on singtel and does not face any such issue. This is basic service and extremely disappointed with starhub 

Responses

Carla_P

Moderator

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4.6K Messages

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2.4K Points

8 m ago

Hi @VIKZZ, sorry for the inconvenience this has caused. Just to check, do you receive other SMS? Did you also try to reboot your phone to see if the issue persists? 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
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VIKZZ

Esteemed Commentator

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7 Messages

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2 Points

@Carla_P after rebooting the phone i can get the sms. But this is not a sustainable solution

Carla_P

Moderator

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4.6K Messages

 • 

2.4K Points

Hi @VIKZZ, if the issue happens again, we'll have to look into your account to get to the bottom of this matter. In case that happens, it'd be better to reach out to my colleagues via Facebook Messenger by clicking the link below for further assistance. Thank you. 

 

 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

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