job's profile

Esteemed Commentator

 • 

6 Messages

 • 

1 Point

Mon, Dec 28, 2020 6:56 AM

Bad to zero MOBILE reception Feedback

hi,

am reporting a standing problem with reception in this building at 150 Changi Rd, Singapore 419973, Guthrie building.

this has been going on for many years and it is frustrating.

ISSUE:

Reception is weak at the reception, Reception falls to zero or below 2nd floor onwards.
we have checked multiple phones and its clear that you need to install your antenna here.

no issues with Singtel.

SOLUTION:

please send your technical team to install the appropriate extenders here in this building please

thank you

Responses

Carla_P

Moderator

 • 

5.2K Messages

 • 

3K Points

8 m ago

Hi @job, I am sorry to hear that you are experiencing trouble with our mobile network. Since you've mentioned this has been occurring with other StarHub mobile users too, it's highly suggested that you get in touch with our Customer Support Team via Facebook Messenger by clicking the link below so they could further investigate your concern. Thank you. 

Get Started

Get Started