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3 Points

Thu, Sep 30, 2021 5:34 PM


Service delay and billing unreasonably

I had a disruption of my TV service for 2 days  due to an error made my starhub. I had 2 internet services to my home connected to a digital box. I asked StarHub to cancel 1 of the internet service and connect the other together with my TV services. However StarHub terminated all my services and brought in the wrong device for cable to on the scheduled to change. Service man brought wrong device with wrong service form. I waited for 2 days before StarHub resumed my TV services with a new device. I requested for a bill wavier and was promised to put up the request to the billing dept however my current updated bill has been charged to $582 for termination of services. I want an answer for this. Why am I charged when my services are still ongoing? 

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Billing matters and service

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