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Norvin
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Valued Commentator

 • 

2 Messages

Sun, Oct 2, 2016 10:00 PM

Online recontract

Unable to do recontract online, when i select any phone with no NFC, the dialogue box pop out and i can't proceed further. It will just redirect me back to the product listing page. 

 

I've tried using different chrome, Firefox, Internet explorer, safari and mobile web. 

I only get the same results.

Starhub, please advise. 

Screenshot_20161003-131914.png

 

 

Screenshot_20161003-131921.png

 

 

 

Responses

eric3743

Grand Guru

 • 

4.4K Messages

4 years ago

Hi  @Norvin

 

Did you include SmartWallet as VAS.

You may have to  remove it, if not, the message would repeat.

 

Do contact Sales hotline 1630 CS.

The CS will take your personal particular before transfer to the Online store.

The Online store close by 9.00 pm, so call early.

The store staff will then check and may continue the process for you.

 

 

-----------------------------------------

I am not Starhub staff &or related to.

Jolene_L

Community Relationship Manager

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1K Messages

 • 

55 Points

4 years ago

Hi @Norvin, you may wish to either contact our Sales hotline 1630 or drop me a private message with the following details so that I can arrange for a sales call. 

 

Subscriber's full name:

Subscriber's NRIC/FIN:

StarHub Account number:

Subscriber's mobile number:

Subscriber's email address:

 

Thank you 

-Jolene 

 

Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub.

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