Frustrated's profile

Valued Commentator


2 Messages

Mon, Sep 12, 2016 8:00 PM

Booking of IPhone 7 online failure of Starhub

An email was sent to me stating I was eligible for the online booking of iPhone 7 on the 13th Sept  between 11am till 2pm. When I went into the website after 11am and submitted my IC no. as instructed, an error message stating that either I am not eligible or the stated time slot for booking is incorrect!! Wake up your ideas Starhub! Why invite me when you guys think I am not eligible? To get the records straight..I am perfectly eligible.....what is Starhub going to do about those customers like me who is going to miss this opportunity to book the phone?



Grand Guru


4.4K Messages

5 y ago

Hi  @crinkles


For Online purchase, you can use the recontract voucher, even if there is discount on the handset.

This recontract voucher is in the system, and auto display before payment.


If at any point you are unsure and do have problem, you can contact the Sales hotline 1630 CS to assist you.

It is better to do it before 9pm as there is the store staff which can handle for you, if you encountered errors.




I am not Starhub staff &or related to.

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