Valued Commentator
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2 Messages
Booking of IPhone 7 online failure of Starhub
An email was sent to me stating I was eligible for the online booking of iPhone 7 on the 13th Sept between 11am till 2pm. When I went into the website after 11am and submitted my IC no. as instructed, an error message stating that either I am not eligible or the stated time slot for booking is incorrect!! Wake up your ideas Starhub! Why invite me when you guys think I am not eligible? To get the records straight..I am perfectly eligible.....what is Starhub going to do about those customers like me who is going to miss this opportunity to book the phone?
Responses
Bryan Heng
Respected Commentator
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4 Messages
5 y ago
Exactly the same issue here
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Edmund L
Esteemed Commentator
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5 Messages
5 y ago
I'm facing the exact issue too.
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ray1999
Respected Advisor
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42 Messages
5 y ago
Mine is from 2:30pm onwards later... hope I won't encounter any issues.
Hope issues can be resolved and you are able to book the iphone of your choice.
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zen1414
Honored Contributor
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24 Messages
5 y ago
same problem here
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Bryan Heng
Respected Commentator
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4 Messages
5 y ago
Yeah so disappointed in starhub... Epic failure on their part. Whats the point of assigning people booking time slots if their server can't even handle the load....
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zen1414
Honored Contributor
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24 Messages
5 y ago
Still trying after 1 hr... the customer service only suggestion is keep refreshing the page... standard reply
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LisaJ
New Commentator
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1 Message
5 y ago
Having the same issue - it's a joke starhub! Managed to get to the booking page but wouldn't let me chose a date/time and then the page went blank
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Lorrainec
Senior Commentator
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3 Messages
5 y ago
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zen1414
Honored Contributor
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24 Messages
5 y ago
We are experiencing a technical difficulty on this booking portal. Head over to at your designated booking timeslot to book the new iPhone. If you have booked the new iPhone and received a booking confirmation, please disregard this message."
Best of all, I cant even place any pre-order despite i was informed i can do that today 11am to 2pm..
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TommyBong
Trusted Contributor
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23 Messages
5 y ago
Same issue here! SH pls wake up and make sure 100% no failures later at 2nd wave!
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Bryan Heng
Respected Commentator
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4 Messages
5 y ago
Yeah so disappointed in starhub... Epic failure on their part. Whats the point of assigning people booking time slots if their server can even handle the load....
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Edmund L
Esteemed Commentator
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5 Messages
5 y ago
I just tried and saw this message too. Not only it is out of stock, if you pick other available iPhone, you can only choose 16 September to pickup your iPhone. Kind of ridiculous i would say.
Also, some from 2:30 timeslot booked their iPhones at our 11am timeslot.
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patrick16
Honored Commentator
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9 Messages
5 y ago
Now all 7+ colour is out of stock
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TommyBong
Trusted Contributor
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23 Messages
5 y ago
SH what is your solution for 11am-2pm timeslots customers? Is it the way SH treat their customers like this? Really disappointed!!!
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zen1414
Honored Contributor
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24 Messages
5 y ago
best it says send SMS for new time slot but never receive anything. colleague of mine went in try again was able to log in and book but no more black model... Its a **bleep** joke treating your customers like monkeys.
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