durairaju's profile

Valued Commentator


2 Messages

Wed, Aug 28, 2019 7:00 AM

Starhub postpaid service to prepaid conversion

I would like to change my postpaid service to prepaid with starhub. What is the procedure to convert.

Please advise.


Thank you.





Lyn L

Community Manager


643 Messages

2 y ago

Hi Durai, we wish to share that postpaid mobile service cannot be converted to prepaid mobile service. Hope this clarifies. Thank you.


- Verlyn

1 Message


1 Point

Is it possible to port the postpaid number to new pre-paid SIM instead?

Quite surprising that only one direction it is possible, we should have a way to help loyal customers for many many years! Thanks.




4.6K Messages


2.4K Points

Hi @kumarde, warmest welcome to GreenR Community! Unfortunately, like what was previously said postpaid numbers can't be converted to the prepaid mobile line. You may opt to sign-up/recontract to a StarHub SIM Only no-contract plan instead. 

~ Carla



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