2 Messages
•
2 Points
Port in issue
Hello
How long does it take for starhub to port in a phone number from different network... been waiting for almost a month now! anyone have same issue?
Is there anyway I can cancel my starhub plan that until now does not have any signal yet, without any additional charges?
Carla_P
Moderator
•
5.5K Messages
•
3.3K Points
10 m ago
Hi @GJ29, warmest welcome to GreenR Community! It usually takes 1 working day to port-in a number, however, this is subject to approval from the original service provider and volume of requests received during the day. Since you've mentioned it's been almost a month since you ported your number, please send a message to our Customer Support via Facebook Messenger by clicking the link below so they could look into your concern. Thanks.
2
0
user_03f187
1 Message
•
1 Point
5 m ago
Same issue here.. was told port in done within a day. But been 3 days on temporary number so far still no signal for my original number. No update too. What's going on?
1
0
user_b391e6
1 Message
•
1 Point
4 m ago
I'm having the same issue, received a text stating my porting has been successful, yet after 3 hours, another text was being received mentioning my port no has change back to Starhub temp number.
Despite multiply calls to check, i was being update on Saturday, Jun 12, the issue will be resolve by today, Jun 14, 2021.
A call was received earlier on, to informed me the system has been updated with my port number, tried calling my port number, it's still not working, informed consultant on the spot, they said will have technician to check again and get back to me by Thursday, Jun 17, 2021. But they are not able to confirm whether will the issue really be resolve by Thursday, Jun 17, 2021 or not.
It's really frustrating, i have been using the port number for 10+ years with Singtel, really regret making the decision to port over and now my client are not able to reach me.
1
0