G

2 Messages

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2 Points

Fri, Dec 18, 2020 11:09 AM

Port in issue

Hello   

How long  does it take for starhub to port in a phone number from different network... been waiting for almost a month now! anyone have same issue?

Is there anyway I can cancel my starhub plan that until now does not have any signal yet, without any additional charges?

Carla_P

Moderator

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5.5K Messages

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3.3K Points

10 m ago

Hi @GJ29, warmest welcome to GreenR Community! It usually takes 1 working day to port-in a number, however, this is subject to approval from the original service provider and volume of requests received during the day. Since you've mentioned it's been almost a month since you ported your number, please send a message to our Customer Support via Facebook Messenger by clicking the link below so they could look into your concern. Thanks. 

2 Messages

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2 Points

@Carla_P  Hi Ive been calling and messaging, and the response is always "we are looking into this" Its kinda frustrating not to know whats the issue though

Carla_P

Moderator

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5.5K Messages

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3.3K Points

Hi @GJ29, just to check, are you still encountering this issue?

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

1 Message

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1 Point

5 m ago

Same issue here.. was told port in done within a day. But been 3 days on temporary number so far still no signal for my original number. No update too. What's going on?

Carla_P

Moderator

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5.5K Messages

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3.3K Points

Hi @user_03f187, warmest welcome to GreenR Community! I'm sorry to hear that there has been a delay on your port-in to StarHub. Please send a message to our Customer Support via Facebook Messenger by clicking the link below so we could check the status of your port-in request. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

1 Message

 • 

1 Point

4 m ago

I'm having the same issue, received a text stating my porting has been successful, yet after 3 hours, another text was being received mentioning my port no has change back to Starhub temp number.

Despite multiply calls to check, i was being update on Saturday, Jun 12, the issue will be resolve by today, Jun 14, 2021.

A call was received earlier on, to informed me the system has been updated with my port number, tried calling my port number, it's still not working, informed consultant on the spot, they said will have technician to check again and get back to me by Thursday, Jun 17, 2021. But they are not able to confirm whether will the issue really be resolve by Thursday, Jun 17, 2021 or not.

It's really frustrating, i have been using the port number for 10+ years with Singtel, really regret making the decision to port over and now my client are not able to reach me.

Carla_P

Moderator

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5.5K Messages

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3.3K Points

Hi @user_b391e6, we're genuinely sorry for the inconvenience this has caused. Please know that your concern is not taken lightly and the necessary follow-up has been made. We appreciate that you have been patient on this matter.  Rest assured that we are doing the necessary to resolve this. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

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